Lay Buy Q & A's

PUT IT ON LAY-BUY CUSTOMER QUESTIONS & ANSWERS

Is it safe & secure?    -All LAY-BUY payments are automatically setup in PayPal

Can customer select the down-payment % they want to pay?   -Customer is presented with a dropdown to select the down-payment they want to pay

Can customer select how many months they need to pay-off the balance?   -Customer is presented with a dropdown to select how many monthly instalments

Cost Are there any ongoing costs?   -No ongoing costs - only a once-off admin fee. Admin fee amount depends on order value

Are there any interest charges?   -No interest charges ever Are there any late fees No late fees ever Post Order

When do I receive the goods?    -Customer receives their goods after their final payment

How are Lay-Buy instalment payments paid?    -Lay-buy instalment payments are auto-paid from your linked card in your PayPal setup

How do I ensure all Lay-Buy instalment payments are paid?    -Customer to ensure there is always funds available

Can a customer manually make payments towards their Lay-Buy order?   -No - all Lay-buy payments are automated via a recurring profile in your PayPal setup

Can a customer settle a LAY-BUY earlier?    -Yes - please contact store to revise payment plan.

What happens if a payment is missed?    -PayPal will then auto attempt again in 5 days, two more times

Is the customer and merchant told about a missed Payment?    -Yes, PayPal send an email notification to both parties

How does a customer catch up a missed payment?   -Seller will invoice customer for missed payment, and move status in SHOPIFY to paid

Can a customer see their payment plan?    -Yes, you can login to your PayPal account – go to settings >> payments >> pre-approved payments